Experience Requirements Overview

  • Job Zone Three: Medium Preparation Needed
  • Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  • Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  • Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Education, Training and Experience

Required Level of Education: Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

Related Work Experience: Over 1 year, up to and including 2 years

On-Site or In-Plant Training: Over 6 months, up to and including 1 year

On-the-Job Training: Over 6 months, up to and including 1 year

Detailed Work Activities

  • Update knowledge about emerging industry or technology trends.
  • Estimate time or monetary resources needed to complete projects.
  • Maintain contingency plans for disaster recovery.
  • Test computer hardware performance.
  • Evaluate project designs to determine adequacy or feasibility.
  • Maintain computer hardware.
  • Evaluate new technologies or methods.
  • Troubleshoot issues with computer applications or systems.
  • Provide technical support for computer network issues.
  • Document network-related activities or tasks.
  • Maintain the inventory of equipment.
  • Develop models of information or communications systems.
  • Monitor the performance of computer networks.
  • Analyze security of systems, network, or data.
  • Implement security measures for computer or information systems.
  • Identify information technology project resource requirements.
  • Coordinate project activities with other personnel or departments.
  • Create electronic data backup to prevent loss of information.
  • Document operational activities.
  • Document technical specifications or requirements.
  • Document operational procedures.
  • Install computer hardware.
  • Collaborate with others to determine design specifications or details.
  • Conduct research to gain information about products or processes.
  • Analyze project data to determine specifications or requirements.
  • Install computer software.
  • Coordinate software or hardware installation.
  • Teach others to use computer equipment or hardware.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Recognition

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Tasks

  • Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
  • Review and evaluate requests from engineers, managers, and technicians for system modifications.
  • Assess existing facilities' needs for new or modified telecommunications systems.
  • Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
  • Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
  • Inspect sites to determine physical configuration, such as device locations and conduit pathways.
  • Document procedures for hardware and software installation and use.
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
  • Instruct in use of voice, video, and data communications systems.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Prepare purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, or tools.
  • Document technical specifications and operating standards for telecommunications equipment.
  • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
  • Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
  • Estimate costs for system or component implementation and operation.
  • Order or maintain inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks, or backbone networks.
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • Use computer-aided design (CAD) software to prepare or evaluate network diagrams, floor plans, or site configurations for existing facilities, renovations, or new systems.
  • Prepare system activity and performance reports.
  • Implement controls to provide security for operating systems, software, and data.
  • Manage user access to systems and equipment through account management and password administration.
  • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
  • Monitor and analyze system performance, such as network traffic, security, and capacity.
  • Supervise maintenance of telecommunications equipment.

Work Styles

Leadership

Job requires a willingness to lead, take charge, and offer opinions and direction.

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Job requires persistence in the face of obstacles.

Initiative

Job requires a willingness to take on responsibilities and challenges.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Independence

Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Innovation

Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Analytical Thinking

Job requires analyzing information and using logic to address work-related issues and problems.

Data Source: This page includes information from the O*NET 28.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.