Software Quality Assurance Analysts and Testers

software developers.webp
$99,620 Median Wage (2022)
17,500 Projected job openings (2022-2032)
20.30% Projected growth (2022-2032)

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

Experience Requirements Overview

  • Job Zone Four: Considerable Preparation Needed
  • A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
  • Most of these occupations require a four-year bachelor's degree, but some do not.
  • Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Education, Training and Experience

Required Level of Education: Bachelor's Degree

Related Work Experience: Over 6 months, up to and including 1 year

On-Site or In-Plant Training: N.A.

On-the-Job Training: Over 6 months, up to and including 1 year

Detailed Work Activities

  • Develop testing routines or procedures.
  • Test computer system operations to ensure proper functioning.
  • Compile technical information or documentation.
  • Report maintenance or equipment problems to appropriate personnel.
  • Analyze data to identify or resolve operational problems.
  • Troubleshoot issues with computer applications or systems.
  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.
  • Create databases to store electronic data.
  • Develop detailed project plans.
  • Collaborate with others to determine design specifications or details.
  • Manage documentation to ensure organization or accuracy.
  • Document design or development procedures.
  • Develop performance metrics or standards related to information technology.
  • Provide customer service to clients or users.
  • Install computer software.
  • Recommend changes to improve computer or information systems.
  • Test software performance.
  • Collaborate with others to resolve information technology issues.
  • Read documents to gather technical information.
  • Evaluate utility of software or hardware technologies.
  • Analyze data to identify trends or relationships among variables.
  • Modify software programs to improve performance.
  • Provide recommendations to others about computer hardware.
  • Assess database performance.
  • Prepare data for analysis.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Recognition

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Relationships

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Support

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Tasks

  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
  • Design test plans, scenarios, scripts, or procedures.
  • Document test procedures to ensure replicability and compliance with standards.
  • Provide feedback and recommendations to developers on software usability and functionality.
  • Install, maintain, or use software testing programs.
  • Test system modifications to prepare for implementation.
  • Create or maintain databases of known test defects.
  • Develop or specify standards, methods, or procedures to determine product quality or release readiness.
  • Monitor bug resolution efforts and track successes.
  • Update automated test scripts to ensure currency.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Plan test schedules or strategies in accordance with project scope or delivery dates.
  • Monitor program performance to ensure efficient and problem-free operations.
  • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
  • Investigate customer problems referred by technical support.
  • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • Identify program deviance from standards, and suggest modifications to ensure compliance.
  • Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
  • Design or develop automated testing tools.
  • Install and configure recreations of software production environments to allow testing of software performance.
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
  • Coordinate user or third-party testing.
  • Visit beta testing sites to evaluate software performance.
  • Conduct historical analyses of test results.
  • Evaluate or recommend software for testing or bug tracking.
  • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
  • Recommend purchase of equipment to control dust, temperature, or humidity in area of system installation.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Work Styles

Leadership

Job requires a willingness to lead, take charge, and offer opinions and direction.

Achievement/Effort

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence

Job requires persistence in the face of obstacles.

Initiative

Job requires a willingness to take on responsibilities and challenges.

Cooperation

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Concern for Others

Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Social Orientation

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Self-Control

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance

Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Dependability

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Integrity

Job requires being honest and ethical.

Independence

Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Innovation

Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Analytical Thinking

Job requires analyzing information and using logic to address work-related issues and problems.

Data Source: This page includes information from the O*NET 28.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.